Serving South Bend, IN and Surrounding Areas.

Month: January 2017

Meet Cindy Merton, Business Development Administrator at First Response

Cindy joined First Response in 2007 as a Project Administrator in the Structure Department. She moved to the Business Development Department in 2010. She primarily works with Insurance Agents and manages the training programs that First Response sponsors for Insurance Agents and Fire Department Staff. Cindy is an Air Force Veteran and also worked as a Fundraiser for various non-profits for over 15 years. She has three children and ten grandchildren that keep her young.

First Response Lunch and Learn

30 Minutes Toward More Successful Negotiations

First Response is hosting a lunch and learn on February 23rd from 11:30-12:30pm.  A free deli lunch is provided.

Geraldine Parhm, Certified IAIP Instructor will be our presenter.

Everyone has experienced the necessity to negotiate. Whether it be with your employer, salesperson, customer service, spouse, an employee – the list is endless.

RSVP to [email protected] or call 574-288-0500. Seating is limited.

Congratulations Chris Macknick on Becoming A HAAG Certified Roof Inspector

First Response estimator Chris Macknick recently completed his HAAG training and is now a HAAG Certified Roof Inspector.

Chris is highly proficient with all major types of residential (steep-slope) roofs. He knows how hail and wind interact with roofing, inspection safety techniques, roof area calculations, and applicable codes. He has a comprehensive understanding of manufacture, installation, weathering, hail damage, wind damage, maintenance, mechanical damage, and repair costs for each major roofing type — composition, wood shingle/shake, concrete and clay tile, asbestos, fiber cement, and various synthetic, slate, and metal roofing types.

To view Chris’s Certification please visit the following:

Meet Jessica Pantoja, Structural Team Coordinator at First Response

Meet Jessica Pantoja who has been with First Response since 2014. Jessica is a South Bend native that loves her Pinterest Boards and apparently is not worried about survival on a desert island.

Jessica is a strong leader who inspires confidence and trust in others by motivating the project staff to perform at high levels to consistently meet customer expectations. In her free time she enjoys spending time outside and working on various art projects.

Learn and Lunch Sponsored by 1-800-BoardUp

Do not miss this great opportunity to hear Indiana Fire Marshal Jim Greeson and Goshen Fire Cheif Dan Sink. Buffet lunch will be served at 11:30am followed by the presentation from noon-1:30pm.

Event will take place in the First Response Training Center located at 1919 S. Michigan St. South Bend, IN 46613.

Please email Tony Pigors with any questions at [email protected] 

Meet Al Scott, President of First Response

He holds the distinguished title of Certified Restorer which is an elite group of professionals that have receive advanced training covering all aspects of the restoration industry. There are less than 300 individuals with this distinction. Al and his wife have four children and two grandchildren.

Al enjoys the unique food choices offered at Temper Grille and has a golf game that most would not brag about!